At AMINAS DESIGN BUILD & DECOR, we value customer satisfaction and strive to deliver high-quality home décor and design products. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through https://aminashome.com.
1. Eligibility for Returns
You may request a return or replacement if:
- The product received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, uninstalled, and in its original packaging with tags, accessories, and invoice intact
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order products
- Products that have been used, installed, or altered
- Items damaged due to improper handling after delivery
- Clearance or sale items (unless damaged or defective)
3. Return Request Process
To initiate a return or replacement:
- Email us at shopaminashome@gmail.com within 48 hours of delivery
- Include your order number, reason for return, and clear images/videos of the product and packaging
- Our team will review the request and respond within 2–3 business days
Returns sent without prior approval may not be accepted.
4. Return Pickup & Shipping
- If the return is approved due to our error (damaged, defective, or wrong item), we will arrange pickup or reimburse return shipping charges.
- If the return is due to customer preference, return shipping charges will be borne by the customer.
- Products must be securely packed to avoid damage during return transit.
5. Refunds
- Once the returned item is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used at checkout.
- Shipping and handling charges are non-refundable, unless the return is due to our error.
6. Replacements
- Replacement requests are subject to product availability.
- If the replacement item is unavailable, a refund will be issued instead.
7. Order Cancellation
- Orders can be cancelled before dispatch by contacting us.
- Once the order is dispatched, cancellation requests will not be accepted.
- Customized or made-to-order items cannot be cancelled once production has begun.
8. Late or Missing Refunds
If you haven’t received a refund after approval:
- Check your bank or payment provider first
- Contact your card issuer or bank, as processing times may vary
- If the issue persists, contact us at shopaminashome@gmail.com
9. Damaged During Transit
Any transit damage must be reported within 48 hours of delivery with supporting images or videos. Claims reported after this period may not be accepted.
10. Policy Updates
We reserve the right to modify or update this Return & Refund Policy at any time. Changes will be effective once posted on the Website.
11. Contact Information
For return, refund, or cancellation queries, contact us:
AMINAS DESIGN BUILD & DECOR
📍 14-51, Church Street, Chittoor – 517001
📧 Email: shopaminashome@gmail.com
📞 Phone: +91 7010062006